While we try to stock parts for many of our past production cribs, we cannot guarantee availability. You must first contact the parts department by Phone 201.531.1919 or email firstname.lastname@example.org to determine if there is stock for the items you need.
You need to include the item name/number, color, and date of manufacture code of the product and the specific parts needed. Please allow up to 5 business days to receive a reply. To help determine the correct parts for your product, refer to your instruction booklet or you may access many of the instructions and hardware lists from the “Instructions” link above.
For cribs, manufacture information will be found on the inside panel next to the warning label on the headboard (back) of your crib. These labels are below the mattress support. Case goods (dressers, combos, armoires, nightstands) will have a label or stamp on the back.
Include your shipping address and daytime phone numbers / email on the request.
Once we have confirmed availability, we will advise you of the cost, which includes shipping. Please remit payment as follows.
We accept Visa or Master Card phone orders.
Orders are shipped via common carrier ground in 5 to 7 business days after payment is received.
- Our products carry a one-year limited warranty from the date of purchase.
- Retain your receipt and instructions in a safe place.
- Do not remove any stickers or labels from the furniture
- You should also note any information on the packaging before discarding.
You will need to provide a copy of your receipt along with your request stating the specific parts needed or area of concern. You must include the item name/number, color, and date of manufacture code of your product. For cribs, this information will be found on the inside panel next to the warning label on the headboard (back) of your crib. Case goods, (dressers, combos, armoires, nightstands) will have a label or stamp on the back.
Include your shipping address and daytime phone number/email on the request. In some cases, we may require pictures of the product. We will contact you if pictures are needed.
Fax your request to (201) 531-1920 Attn: Parts Department or email email@example.com
Toddler Bed Mini Guardrails & Adult Bed Conversion Rails Are Not Parts That Are Sold By Us Directly.
You can purchase these products from the store where you bought your crib. You may also locate another retailer in your area or an online dealer by clicking on the “Locate Dealers” link above.
You will need to know the name or number, color, and country of origin of your crib in order to buy the correct rails. This information can be found on the inside panel next to the warning label on either side of the headboard (back) of a convertible crib or one of the ends (sides) of a regular crib.